Refund Policy

1. 30-day money-back guarantee

Privio Labs, Inc, trading as Privio, offers a 30-day money-back guarantee on every paid plan and on the one-time Event Pass. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date.

This applies whether you changed your mind, the product was not what you expected, or you no longer need it. You do not need to give a reason.

2. How to request a refund

The fastest way to request a refund is to email us directly at hello@privio.online. Include the email address you used at checkout and your order or subscription reference, and we will process the request or raise it with Paddle for you.

You can also request a refund through our online reseller Paddle.com, who handles order fulfilment and refunds on our behalf. Visit paddle.net, enter the email address you used at checkout, and follow the instructions, or reply to the receipt email you received after your purchase.

3. How refunds are processed

Approved refunds are returned to the original payment method. Paddle typically processes refunds within a few business days, though your bank or card issuer may take longer to show the credit.

A refunded subscription is cancelled and paid features end immediately. A refunded Event Pass stops granting its additional signature allowance. Documents you have already published and signatures you have already collected remain in your vault and can still be downloaded.

4. Cancelling a subscription

You can cancel a subscription at any time from the billing portal in your private vault. Cancelling stops future renewals; you keep access until the end of the period you have already paid for. Cancelling on its own does not trigger a refund, so request one within the 30-day window if you also want your money back.

5. After 30 days

Requests made after 30 days are considered case by case. Where a charge was clearly made in error, duplicated, or taken after a cancellation, contact us and we will put it right.